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Ordering & Payment

How do I place an order with Altius Polymers?

You can order directly through our website by selecting your preferred material, size, thickness, and quantity. If you require a custom size or fabricated component, simply request a quote and our team will assist you.

Can I request a custom quote?

Yes. We provide quotations for custom dimensions, bulk quantities, machining, fabrication, and specialised plastic solutions.

Which payment methods do you accept?

We accept major credit cards and other secure payment methods available during checkout. Business customers may also discuss account options with our sales team.

Is there a minimum order quantity?

Most products can be purchased individually, while some custom fabrication or special-order materials may have minimum order requirements.

Can I purchase as a business or trade customer?

Absolutely. We supply manufacturers, fabricators, builders, government organisations, mining companies, schools, and industrial businesses throughout Australia.

Products

What types of plastic materials do you supply?

We supply Acrylic, Polycarbonate, HDPE, UHMWPE, Cast Nylon, Oil Filled Nylon, Heat Stabilised Nylon, Acetal (POM), PTFE (Teflon), PEEK, Polypropylene, PVC, acrylic mirrors, polycarbonate mirrors, and many other engineering plastics.

How do I choose the right plastic for my application?

The best material depends on your project requirements, including strength, impact resistance, chemical exposure, UV stability, operating temperature, machinability, and budget. Our team is happy to recommend the most suitable solution.

What's the difference between acrylic and polycarbonate?

Acrylic offers excellent optical clarity and a premium finish, while polycarbonate provides exceptional impact resistance and is virtually unbreakable. The right choice depends on your application.

Are your materials suitable for outdoor use?

Many of our products, including UV-resistant acrylic and polycarbonate, are specifically designed for long-term outdoor performance.

Do you stock engineering plastics?

Yes. We stock a comprehensive range of engineering plastics suitable for mining, manufacturing, food processing, marine, construction, transport, and industrial applications.

Fabrication Services

Do you offer cut-to-size services?

Yes. We can cut many plastic sheets to your required dimensions, helping reduce waste and installation time.

Can you machine engineering plastics?

Yes. We provide precision machining services for a wide range of engineering plastics using professional fabrication equipment.

Do you offer CNC routing?

Yes. CNC routing is available for precision cutting, profiling, engraving, and custom component manufacturing.

Can you polish acrylic edges?

Yes. We offer edge finishing and polishing services to produce smooth, professional-looking acrylic components.

Can you fabricate complete plastic components?

Yes. Depending on your requirements, we can cut, machine, drill, polish, bend, and assemble plastic products ready for installation.

Shipping & Delivery

Do you deliver Australia-wide?

Yes. We deliver products throughout Australia using trusted freight partners.

How long will my order take?

Delivery times depend on stock availability, fabrication requirements, and your delivery location. Estimated lead times are provided when your order is confirmed.

How are plastic sheets packaged?

Our products are carefully packaged with protective materials to minimise the risk of damage during transport.

Can I collect my order?

Collection options may be available depending on your order and location. Please contact our team for details.

Technical Information

Can plastic sheets be drilled or machined?

Yes. Most engineering plastics and sheet materials can be drilled, machined, routed, or cut using suitable tools and correct machining techniques.

Are your plastics UV resistant?

Many products include UV protection, while others are intended for indoor applications. Product specifications indicate whether UV resistance is included.

Which plastic has the highest impact resistance?

Polycarbonate is one of the most impact-resistant transparent plastics available and is widely used where safety is essential.

Which plastic offers the best chemical resistance?

Materials such as PTFE, Polypropylene, PVC, and HDPE provide excellent chemical resistance for demanding industrial applications.

Which plastic is suitable for food processing?

Several engineering plastics, including HDPE, Acetal, UHMWPE, and Polypropylene, are commonly used in food processing applications where appropriate grades are selected.

Industries

Which industries do you supply?

We supply products for manufacturing, mining, marine, construction, transport, food processing, healthcare, education, retail, signage, and architectural industries.

Do you supply mining and industrial customers?

Yes. Many of our engineering plastics are specifically selected for demanding mining and industrial environments due to their durability, wear resistance, and chemical resistance.

Can DIY customers purchase from Altius Polymers?

Absolutely. Whether you need a single acrylic sheet for a home project or engineering plastics for a commercial application, we're happy to help.

Returns & Support

What if my order arrives damaged?

Please inspect your order upon delivery and contact us as soon as possible if any items are damaged. Our team will work with you to resolve the issue promptly.

Can I return products?

Returns are handled in accordance with our Returns Policy. Custom-cut or fabricated products may not be eligible for return unless faulty or supplied incorrectly.

How can I contact Altius Polymers?

You can contact us by phone, email, or through our online enquiry form. Our experienced team is available to assist with product selection, quotations, fabrication enquiries, and technical advice.