Effective Date: 1 July 2026

At Altius Polymers Pty Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, request a quote, or contact our team.

This policy has been prepared for an Australian eCommerce business and is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Altius Polymers Pty Ltd is an Australian supplier of premium plastic sheets, engineering plastics, fabrication services, and industrial plastic solutions.

If you have any questions regarding this Privacy Policy, please contact us using the details provided at the end of this page.

Information We Collect

Depending on how you interact with our website, we may collect information including your name, company name, email address, telephone number, billing and delivery addresses, account information, order history, product enquiries, quote requests, and communication records.

We may also automatically collect technical information such as your IP address, browser type, operating system, referring website, pages visited, and device information to improve website performance and user experience.

How We Collect Your Information

We collect personal information when you:

  • Purchase products through our website.
  • Request a quotation.
  • Create a customer account.
  • Subscribe to newsletters or marketing communications.
  • Contact us by email, phone, or online forms.
  • Browse our website using cookies or similar technologies.

We only collect information that is reasonably necessary to provide our products and services.

Why We Collect Your Information

Your personal information helps us to:

  • Process and fulfil orders.
  • Deliver products and services.
  • Respond to enquiries and quote requests.
  • Manage customer accounts.
  • Improve our website and customer experience.
  • Provide technical support.
  • Prevent fraudulent activity.
  • Meet our legal and regulatory obligations.
  • Communicate important updates regarding your orders or enquiries.

Where you have provided consent, we may also send information about new products, promotions, or industry updates. You may unsubscribe at any time.

Cookies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies help us remember your preferences, maintain your shopping cart, improve website performance, analyse visitor behaviour, and personalise content.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Website Analytics

To improve our website and better understand how visitors use our services, we may use analytics and marketing tools including Google Analytics, Google Search Console, Google Tag Manager, Meta Pixel, and similar technologies.

These services collect anonymous or aggregated information and operate under their own privacy policies.

Online Payments

Payments made through our website are processed securely by trusted third-party payment providers.

Altius Polymers does not store complete credit card or payment information on our servers. Payment details are encrypted and processed directly by the payment provider in accordance with applicable security standards.

Disclosure of Personal Information

We may disclose your information where necessary to operate our business, including to:

  • Payment service providers.
  • Freight and courier companies.
  • Website hosting providers.
  • IT support providers.
  • Marketing and communication platforms.
  • Professional advisers.
  • Government agencies where required by law.

We do not sell, rent, or trade your personal information to third parties.

Protecting Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, interference, loss, modification, or disclosure.

Security measures may include secure hosting, SSL encryption, restricted access controls, secure payment processing, software updates, and regular monitoring of our website.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request that inaccurate or incomplete information be corrected.

Requests can be made by contacting our customer service team using the contact details provided below.

Marketing Communications

If you subscribe to receive marketing communications, we may occasionally send information about products, promotions, services, or company updates.

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Third-Party Websites

Our website may contain links to external websites for your convenience.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain personal information only for as long as necessary to provide our products and services, comply with legal obligations, resolve disputes, and maintain business records.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Children’s Privacy

Our products and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business operations, or our services.

Any updates will be published on this page, and the revised policy will become effective immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact us.

Altius Polymers Pty Ltd

Phone: (07) 3190 1173

Email: info@altiuspolymers.com.au

Website: www.altiuspolymers.com.au